Privacy Policy

AAA Mountain Limo Direct

Privacy Policy & SMS Terms and Conditions

Effective Date: October 30, 2026

1. Introduction

AAA Mountain Limo Direct ("AAA Mountain Limo Direct," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request transportation services, make reservations, or communicate with our team.

This policy also explains our SMS text messaging practices, including consent, message types, and opt-out procedures.

Website: https://www.aaamountainlimo.com

2. Information We Collect

We may collect personal information necessary to provide professional private transportation services, including:

  • Contact Information: Names, telephone numbers, email addresses, and other information voluntarily provided.

  • Reservation Information: Pickup and drop-off locations, travel dates, flight information, passenger counts, vehicle preferences, and special service requests.

  • Communications: Information exchanged through telephone calls, SMS messages, email, website inquiries, and customer service interactions.

  • Transaction Information: Reservation charges, billing details, and payment confirmation information processed through authorized payment providers.

  • Website Information: IP addresses, browser types, cookies, and website usage information, to the extent collected through our website and associated technologies.

Information may be provided directly by customers or by authorized hotels, property managers, travel agents, and other parties arranging transportation on a customer's behalf.

3. How We Use Your Information

We use personal information to:

  • Process and manage transportation reservations.

  • Confirm bookings and communicate reservation details.

  • Coordinate pickups, drop-offs, and chauffeur assignments.

  • Provide flight updates, arrival instructions, and scheduling notifications.

  • Respond to customer questions and service requests.

  • Process payments and maintain business records.

  • Coordinate transportation with authorized service providers.

  • Maintain and improve our website, booking systems, and customer service.

  • Comply with applicable legal and regulatory obligations.

AAA Mountain Limo Direct does not use its SMS messaging program for promotional advertising or marketing campaigns.

4. SMS Messaging and Customer Consent

AAA Mountain Limo Direct uses SMS text messaging exclusively for reservation-related communications and customer service.

Customers who consent to receive SMS messages may receive:

  • Reservation confirmations and changes.

  • Pickup and drop-off instructions.

  • Chauffeur contact information and arrival updates.

  • Flight-related transportation coordination.

  • Scheduling notifications.

  • Responses to customer service inquiries.

Consent may be obtained through an optional website checkbox, documented verbal or written authorization, or other appropriate methods.

For conversational messaging, a customer who initiates an SMS conversation with us may receive responses relevant to that conversation.

For reservation notifications and other informational messages, we obtain express consent through an appropriate opt-in process.

Providing a telephone number or purchasing transportation services does not, by itself, constitute consent to receive automated SMS notifications.

Consent to receive SMS messages is not required to purchase our services.

5. Mobile Information and SMS Privacy

No mobile opt-in or text message consent will be shared with third parties or affiliates.

AAA Mountain Limo Direct does not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Authorized messaging service providers may process telephone numbers and message information solely as necessary to deliver and manage our SMS communications on our behalf.

Transportation providers may receive customer contact and reservation details when necessary to fulfill requested services. Such disclosures do not authorize independent marketing or transfer of SMS consent.

6. SMS Terms and Conditions

By opting in to receive SMS messages from AAA Mountain Limo Direct, you agree to receive conversational and informational text messages relating to your transportation reservations and customer service needs.

Message Types: Reservation confirmations, scheduling updates, pickup instructions, chauffeur coordination, and customer service responses.

Message Frequency: Message frequency may vary depending on your reservations and service requests.

Message and Data Rates: Message and data rates may apply based on your wireless carrier and service plan.

Opt-Out: Reply STOP to any SMS message to opt out of future text communications. You may receive a final confirmation message acknowledging your opt-out.

Customer Support: Reply HELP for assistance or contact us through our website at https://www.aaamountainlimo.com.

Carrier Disclaimer: Wireless carriers are not responsible for delayed or undelivered messages.

No Promotional Messaging: Our SMS program is not used to distribute promotional offers, advertising, or marketing messages.

Privacy Policy and SMS Terms: https://www.aaamountainlimo.com/privacy-policy

7. Information Sharing and Transportation Partners

AAA Mountain Limo Direct operates with trusted transportation providers and business service partners.

To fulfill transportation reservations, we may disclose necessary customer information to:

  • Authorized transportation providers and chauffeurs.

  • Reservation and dispatch technology providers.

  • Payment processing companies.

  • Hotels, property managers, and travel agents involved in a customer's reservation.

  • Website hosting and communications service providers.

  • Government or legal authorities when disclosure is required by law.

Information is disclosed only when reasonably necessary to provide requested services, support business operations, or comply with applicable obligations.

We do not authorize our service providers to use customer information for unrelated promotional purposes.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

Although we take appropriate precautions, no electronic transmission or storage system can be guaranteed completely secure.

9. Information Retention

We retain personal information only as long as reasonably necessary to fulfill transportation reservations, provide customer support, maintain records, resolve disputes, and meet applicable legal obligations.

SMS consent records may be retained for compliance and recordkeeping purposes.

10. Website Cookies and Third-Party Services

Our website may use cookies or similar technologies to support website functionality and evaluate website performance.

We may also provide links to third-party reservation platforms and payment processing services.

These independent services may maintain their own privacy policies, and we encourage visitors to review those policies when using external websites.

11. Your Privacy Choices

You may contact AAA Mountain Limo Direct to request access to, correction of, or deletion of personal information, subject to applicable laws and legitimate business recordkeeping requirements.

You may withdraw consent for SMS messaging at any time by replying STOP.

Privacy-related requests may be submitted through our website or by email to [email protected].

12. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian authorization.

13. Changes to This Privacy Policy

AAA Mountain Limo Direct may update this Privacy Policy to reflect changes in business practices, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

14. Contact Information

For questions regarding this Privacy Policy or our SMS messaging practices, please contact:

AAA Mountain Limo Direct

Website: https://www.aaamountainlimo.com

Email: [email protected]

We are committed to safeguarding customer information while delivering professional, reliable, and exceptional private transportation services.